Overview
At Globalarjun, we are dedicated to delivering exceptional online instructor-led training courses in the field of technology. We prioritize customer satisfaction and aim to provide a seamless experience for all our users. However, we understand that circumstances may arise where a refund or return is necessary. This policy outlines the procedures and guidelines for refunds and returns to ensure fairness and transparency for our valued customers:
1. Refund Policy:
1.1 Eligibility for Refund:
- Refunds are eligible within 7 days from the date of purchase.
- To be eligible for a refund, the course must not have been accessed or completed by the customer. Once a course is accessed or partially completed, it is ineligible for a refund.
- Requests for refunds must be made through our customer support channels, providing the order details and reason for the refund request.
1.2 Approved Refunds:
- Upon approval of a refund request, the refund will be issued to the original method of payment within 7-10 business days.
- Refunds will be issued in the same currency and amount as the original purchase.
- Any promotional discounts or coupons applied at the time of purchase will not be refunded.
1.3 Denied Refunds:
- Refund requests made after the 7-day window from the date of purchase will not be considered.
- Refund requests for courses that have been fully or partially accessed or completed will not be approved.
2. Returns Policy:
2.1 Eligibility for Returns:
- Returns are applicable for physical merchandise such as course materials or accessories.
- Returns must be initiated within 7 days from the date of delivery.
- To be eligible for a return, the merchandise must be unused, in its original packaging, and in the same condition as received.
2.2 Approved Returns:
- Upon approval of a return request, the customer will be provided with a return authorization and instructions for shipping the merchandise back to us.
- Once the returned merchandise is received and inspected, a refund will be issued to the original method of payment within 7-10 business days.
2.3 Denied Returns:
- Returns requested after the 7-day window from the date of delivery will not be considered.
- Returns for merchandise that shows signs of use, damage, or alteration will not be approved.
- Returns of digital courses or online content are not applicable under this policy.
3. Contact Us:
For any inquiries, assistance, or to initiate a refund or return request, please contact our customer support team:
- Email: support@globalarjun.com
4. Policy Updates:
GlobalArjun reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
By making a purchase on Globalarjun, you acknowledge that you have read, understood, and agreed to abide by this Refund and Returns Policy.
Last Updated: 16/02/2024
Note: This Refund and Returns Policy is provided for informational purposes and does not constitute a legally binding agreement. GlobalArjun reserves all rights and discretion in handling refund and return requests, subject to applicable laws and regulations.